Refund Policy

Our return policy lasts two weeks. If 14 days have gone by since your order was marked as delivered, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your piece must be unused and in the same condition that you received it. It must also be in the original packaging.


Non-returnable items:


Custom pieces

Sale items

Gift cards


Refunds (if applicable)

You may request a refund and order cancellation for non-custom pieces which have not yet been shipped.


Once a return is received and inspected, you will be sent an email to notify you that we have received your returned item. You will also be notified of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet


Check your bank account again

Contact your credit card company (it may take some time before your refund is officially posted)

Contact your bank (there is often some processing time before a refund is posted)

If you have done all of this and you still have not received your refund, please contact us at hello@catherinerising.com


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

Only items which are defective or damaged will be replaced. If this applies to your piece, please send an email to hello@catherinerising.com and send your item to: CATHERINE RISING 1115 E MAIN STREET, STUDIO 446, ROCHESTER, NY 14609, UNITED STATES.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.


Shipping

To return your product, you should mail your product to: CATHERINE RISING 1115 E MAIN STREET, STUDIO 446, ROCHESTER, NY 14609, UNITED STATES.




You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item or items worth over fifty dollars, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.